:root{
  --accent:#0f7c86; --accent-2:#2fb3a3; --accent-ink:#0b5f66; --accent-soft:#e3f4f3;
  --ink:#152033; --muted:#647087; --line:#e6eaf0; --bg:#f3f6f9; --panel:#ffffff;
  --ok:#1f7a3a; --ok-soft:#e3f5e8; --warn:#a05a00; --warn-soft:#fff0d6; --bad:#b23a3a; --bad-soft:#fde5e5;
  --violet:#5b3d8a; --violet-soft:#efe8fa; --blue:#1f5fbf; --blue-soft:#e6eefc; --pink:#b3336f; --pink-soft:#fde6f0;
  --shadow:0 1px 2px rgba(21,32,51,.05),0 8px 24px -12px rgba(21,32,51,.18);
  --shadow-lg:0 2px 4px rgba(21,32,51,.06),0 18px 40px -18px rgba(21,32,51,.28);
  --r:14px;
}
*{box-sizing:border-box}
html{color-scheme:light}
body{margin:0;background:var(--bg);background-image:radial-gradient(1200px 400px at 20% -10%,rgba(47,179,163,.16),transparent 60%),radial-gradient(900px 300px at 100% 0%,rgba(31,95,191,.10),transparent 55%);background-repeat:no-repeat;color:var(--ink);font:15px/1.55 "Manrope",-apple-system,"Segoe UI",Roboto,Helvetica,Arial,sans-serif}
a{color:var(--accent-ink)}
h1{font-size:1.6rem;margin:0 0 4px;letter-spacing:-.02em;font-weight:800}
h2{font-size:.8rem;margin:0 0 12px;text-transform:uppercase;letter-spacing:.1em;color:var(--muted);font-weight:800}
h3{font-size:1.05rem;margin:0 0 6px;font-weight:700}
p{margin:.5rem 0}
.muted{color:var(--muted)} .small{font-size:.86em} .mono{font-variant-numeric:tabular-nums}

/* shell */
.top{background:linear-gradient(100deg,var(--accent) 0%,var(--accent-2) 100%);color:#fff;box-shadow:0 6px 24px -10px rgba(15,124,134,.6)}
.top .in{max-width:1100px;margin:0 auto;padding:14px 20px;display:flex;align-items:center;gap:18px;flex-wrap:wrap}
.brand{display:flex;align-items:center;gap:12px;min-width:0}
.brand img{height:36px;width:auto;max-width:150px;object-fit:contain;background:#fff;border-radius:8px;padding:3px}
.brand .mark{width:38px;height:38px;border-radius:11px;background:#fff;color:var(--accent);display:grid;place-items:center;font-weight:800;font-size:1.05rem;box-shadow:0 4px 12px rgba(0,0,0,.15)}
.brand .name{font-weight:800;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:280px;font-size:1.05rem}
.brand .by{font-size:.68em;opacity:.85;letter-spacing:.12em;text-transform:uppercase;font-weight:700}
nav.main{display:flex;gap:4px;flex-wrap:wrap;margin-left:auto}
nav.main a{padding:8px 13px;border-radius:999px;color:#fff;text-decoration:none;font-weight:700;font-size:.92em;transition:background .15s,transform .15s;opacity:.92}
nav.main a:hover{background:rgba(255,255,255,.18);opacity:1}
nav.main .signout{background:transparent;border:1px solid rgba(255,255,255,.5);color:#fff;padding:7px 12px;border-radius:999px;font:inherit;font-weight:700;font-size:.88em;cursor:pointer;margin-left:6px}
nav.main .signout:hover{background:rgba(255,255,255,.18)}
nav.main a.on{background:#fff;color:var(--accent-ink);opacity:1;box-shadow:0 2px 8px rgba(0,0,0,.12)}
.wrap{max-width:1100px;margin:0 auto;padding:26px 20px 70px}
.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:20px}
footer{max-width:1100px;margin:0 auto;padding:0 20px 30px;color:var(--muted);font-size:.8em}

/* blocks */
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:18px 20px;box-shadow:var(--shadow)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
.grid3{display:grid;grid-template-columns:2fr 1fr;gap:16px}
.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:12px}
.kpi{position:relative;background:var(--panel);border:1px solid var(--line);border-radius:var(--r);padding:14px 16px 14px 16px;box-shadow:var(--shadow);overflow:hidden;transition:transform .15s,box-shadow .15s}
.kpi:hover{transform:translateY(-2px);box-shadow:var(--shadow-lg)}
.kpi::before{content:"";position:absolute;inset:0 auto 0 0;width:5px;background:var(--c,var(--accent))}
.kpi .ico{width:30px;height:30px;border-radius:9px;display:grid;place-items:center;background:var(--cs,var(--accent-soft));color:var(--c,var(--accent));margin-bottom:8px}
.kpi .ico svg{width:16px;height:16px;stroke:currentColor;fill:none;stroke-width:2.2;stroke-linecap:round;stroke-linejoin:round}
.kpi .n{font-size:1.75rem;font-weight:800;font-variant-numeric:tabular-nums;line-height:1.05;letter-spacing:-.02em}
.kpi .l{color:var(--muted);font-size:.8em;margin-top:4px;font-weight:600}
.kpi.k1{--c:var(--accent);--cs:var(--accent-soft)} .kpi.k2{--c:var(--violet);--cs:var(--violet-soft)} .kpi.k3{--c:var(--blue);--cs:var(--blue-soft)}
.kpi.k4{--c:var(--warn);--cs:var(--warn-soft)} .kpi.k5{--c:var(--pink);--cs:var(--pink-soft)} .kpi.k6{--c:var(--ok);--cs:var(--ok-soft)}
.tw{overflow-x:auto}
table{width:100%;border-collapse:separate;border-spacing:0;background:var(--panel);border:1px solid var(--line);border-radius:var(--r);overflow:hidden;font-size:.93em;box-shadow:var(--shadow)}
th,td{text-align:left;padding:11px 13px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
th{font-size:.72em;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);font-weight:800;background:#f8fafc}
tr.row-link{cursor:pointer;transition:background .12s} tr.row-link:hover td{background:#f4f9f9}
.tag{display:inline-flex;align-items:center;gap:6px;font-size:.74em;padding:3px 10px;border-radius:999px;background:var(--accent-soft);color:var(--accent-ink);font-weight:800;white-space:nowrap;letter-spacing:.02em}
.tag::before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}
.tag.new{background:#eef1f5;color:#4d5a70} .tag.qualifying{background:var(--blue-soft);color:var(--blue)}
.tag.booked{background:var(--ok-soft);color:var(--ok)} .tag.handoff{background:var(--warn-soft);color:var(--warn)}
.tag.closed,.tag.done{background:#eef1f5;color:#4d5a70} .tag.call{background:var(--violet-soft);color:var(--violet)} .tag.viewing{background:var(--accent-soft);color:var(--accent-ink)}
.tag.sold,.tag.rented,.tag.off,.tag.cancelled{background:var(--bad-soft);color:var(--bad)} .tag.under{background:var(--warn-soft);color:var(--warn)}
.tag.available{background:var(--ok-soft);color:var(--ok)}
.ok{background:var(--ok-soft);color:var(--ok);padding:10px 14px;border-radius:10px;margin:0 0 14px;font-weight:600}
.attn{border-left:3px solid var(--warn);background:var(--warn-soft);padding:8px 12px;margin:8px 0;border-radius:0 10px 10px 0}
.empty{color:var(--muted);padding:22px;text-align:center}
.avatar{width:34px;height:34px;border-radius:50%;display:inline-grid;place-items:center;font-weight:800;font-size:.85em;color:#fff;background:var(--c,var(--accent));flex:none}
.who{display:flex;align-items:center;gap:10px}

/* buttons & forms */
.btn{display:inline-block;background:linear-gradient(100deg,var(--accent),var(--accent-2));color:#fff;border:0;padding:10px 16px;border-radius:10px;font:inherit;font-weight:800;cursor:pointer;text-decoration:none;box-shadow:0 6px 16px -8px rgba(15,124,134,.7);transition:transform .12s,box-shadow .12s}
.btn:hover{transform:translateY(-1px);box-shadow:0 10px 20px -8px rgba(15,124,134,.75)}
.btn.quiet{background:var(--panel);color:var(--ink);border:1px solid var(--line);box-shadow:none}
.btn.danger{background:var(--panel);color:var(--bad);border:1px solid #efc9c9;box-shadow:none}
.btn.sm{padding:6px 11px;font-size:.84em;border-radius:8px}
.row{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
form.grid{display:grid;grid-template-columns:1fr 1fr;gap:12px 18px}
form.grid label{display:block;font-size:.8em;color:var(--muted);margin-bottom:4px;font-weight:700}
form.grid .full{grid-column:1/-1}
form.grid .section{grid-column:1/-1;margin-top:10px;padding-top:14px;border-top:1px solid var(--line);font-size:.75em;letter-spacing:.1em;text-transform:uppercase;color:var(--accent-ink);font-weight:800}
input[type=text],input[type=number],input[type=search],textarea,select{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:9px;font:inherit;background:#fbfcfd;transition:border-color .12s,box-shadow .12s}
input:focus,textarea:focus,select:focus{outline:none;border-color:var(--accent-2);box-shadow:0 0 0 3px rgba(47,179,163,.2);background:#fff}
textarea{min-height:72px;resize:vertical}
select.inline{width:auto;padding:5px 9px;font-size:.9em}
.help{font-size:.78em;color:var(--muted);margin-top:3px}

/* chart */
.chart{width:100%;height:130px;display:block}
.chart rect{fill:url(#gbar);rx:3;transition:opacity .12s} .chart rect:hover{opacity:.75}
.chart text{font-size:10px;fill:var(--muted);font-weight:700}
.chart .grid line{stroke:var(--line);stroke-width:1}

/* conversation */
.thread{display:flex;flex-direction:column;gap:10px;max-height:70vh;overflow:auto;padding:6px;background:linear-gradient(180deg,#f8fafc,#fff);border-radius:12px}
.msg{max-width:78%;padding:10px 14px;border-radius:16px;font-size:.95em;white-space:pre-wrap;word-wrap:break-word;box-shadow:var(--shadow)}
.msg.user{align-self:flex-start;background:#fff;border:1px solid var(--line);border-bottom-left-radius:4px}
.msg.assistant{align-self:flex-end;background:linear-gradient(135deg,var(--accent-soft),#d9f1ef);border-bottom-right-radius:4px}
.msg .t{display:block;font-size:.7em;color:var(--muted);margin-top:5px;font-weight:700}
.kv{display:grid;grid-template-columns:auto 1fr;gap:5px 12px;font-size:.92em}
.kv dt{color:var(--muted);text-transform:capitalize} .kv dd{margin:0;font-weight:600}

/* buyer page brand bar */
.brandbar{display:flex;align-items:center;gap:10px;padding:10px 0 4px}
.brandbar img{height:30px;max-width:130px;object-fit:contain}

@media (max-width:720px){
  .grid2,.grid3,form.grid{grid-template-columns:1fr}
  .top .in{padding:12px 14px} nav.main{margin-left:0;width:100%}
  nav.main a{padding:7px 10px;font-size:.88em}
  .msg{max-width:92%} h1{font-size:1.35rem}
}
@media (prefers-reduced-motion:reduce){*{transition:none!important}}

/* hours grid */
.hours{border:1px solid var(--line);border-radius:12px;overflow:hidden;background:var(--panel)}
.hrow{display:grid;grid-template-columns:120px 150px 30px 150px 1fr;align-items:center;gap:8px;padding:8px 12px;border-top:1px solid var(--line)}
.hrow.head{border-top:0;background:#f8fafc;font-size:.72em;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);font-weight:800}
.hrow.foot{background:#f8fafc;display:flex;justify-content:flex-end}
.hrow .chk{display:flex;align-items:center;gap:8px;font-weight:700;cursor:pointer}
.hrow .chk input{width:16px;height:16px;accent-color:var(--accent)}
.hrow input[type=time]{width:100%;padding:6px 8px;font-size:.92em}
.hrow .to{color:var(--muted);text-align:center}
.hrow .off{display:none;color:var(--bad);font-weight:700;font-size:.85em}
.hrow.closed input[type=time],.hrow.closed .to{display:none}
.hrow.closed .off{display:block;grid-column:2/6}
.hrow.closed .chk{color:var(--muted)}
@media (max-width:560px){.hrow{grid-template-columns:90px 1fr 24px 1fr}.hrow .off{grid-column:2/5}.hrow.head span:last-child{display:none}}

/* health */
.hgrid{display:grid;grid-template-columns:repeat(auto-fill,minmax(210px,1fr));gap:8px;margin-top:10px}
.hitem{display:flex;flex-wrap:wrap;align-items:center;gap:8px;padding:8px 10px;border:1px solid var(--line);border-radius:10px;font-weight:600;font-size:.9em;background:#fbfcfd}
.hitem .dot{width:9px;height:9px;border-radius:50%;background:var(--ok);flex:none;box-shadow:0 0 0 3px var(--ok-soft)}
.hitem.warning .dot{background:var(--warn);box-shadow:0 0 0 3px var(--warn-soft)} .hitem.critical .dot{background:var(--bad);box-shadow:0 0 0 3px var(--bad-soft)} .hitem.info .dot{background:var(--muted);box-shadow:none}
.hitem.critical{border-color:#efc9c9;background:#fff7f7} .hitem.warning{border-color:#f1dcb3;background:#fffaf0}
.hitem .hfix{flex-basis:100%;font-weight:500;font-size:.85em;color:var(--muted)}

/* filter chips */
.chip{display:inline-block;padding:6px 12px;border-radius:999px;border:1px solid var(--line);background:var(--panel);color:var(--ink);text-decoration:none;font-weight:700;font-size:.85em;margin-right:6px}
.chip.on{background:var(--accent);border-color:var(--accent);color:#fff}
.tag.human{background:var(--warn-soft);color:var(--warn)}
.tag.warn{background:var(--warn-soft);color:var(--warn)}

.funnel .steps{display:grid;grid-template-columns:repeat(auto-fit,minmax(120px,1fr));gap:10px} .funnel .step{background:var(--bg);border-radius:10px;padding:10px 12px} .funnel .step .n{font-size:1.4rem;font-weight:800;color:var(--accent)} .funnel .step .l{font-size:.85rem;color:var(--muted)}