Viewbook provides a hosted AI assistant that answers property buyers on WhatsApp on the client's behalf, ingests portal enquiries, qualifies buyers, books viewings and calls, sends reminders, and provides a dashboard, buyer pages and reports, as described on the pricing page for the plan chosen.
A one-off setup fee and a monthly subscription, in advance, in the plan currency, excluding VAT. Message volumes above the plan are billed as overage at the published rate. Prices may change with 30 days' notice; a change never applies mid-period.
Monthly, renewing automatically. Either side may cancel with 30 days' notice. Viewbook may suspend the service for non-payment after 7 days' grace, or immediately for misuse. On termination the client can export its data for 30 days, after which it is deleted.
The assistant is software that drafts and sends replies automatically from the client's listings, documents and settings. It is not a licensed agent, lawyer, mortgage or financial adviser, and it does not assess any person's finances. The client remains responsible for every transaction and for checking any statement before relying on it. Viewbook does not guarantee lead volume, conversions or portal behaviour.
Our privacy notice and data processing agreement form part of these terms. Buyer conversations belong to the client. Viewbook uses aggregated, anonymised statistics to improve the service.
Target availability 99.5% per month excluding planned maintenance announced in advance. Support through the dashboard assistant and tickets, answered within 48 business hours (Monday to Saturday).
Viewbook owns the software, prompts and pages it generates; the client receives a non-exclusive, non-transferable right to use them during the term. The client owns its listings, documents, branding and buyer data and grants Viewbook a licence to process them to provide the service.
Neither side is liable for indirect or consequential loss, lost profits or lost business. Viewbook's total liability in any 12-month period is limited to the fees paid in that period. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything that cannot be limited by law.
WhatsApp, Meta, Twilio, Google, Anthropic and payment providers are third-party services with their own terms and outages; Viewbook is not responsible for their availability or policy changes but will work around them where reasonable.
These terms are governed by the laws of England and Wales and its courts have exclusive jurisdiction. If a clause is unenforceable the rest stands. Notices go to the contact details on this site and the client's account email.